Ordering with BongFoods
Terms & Conditions
These terms apply when you browse BongFoods, create an account or place a direct order with the restaurant.
Last updated 28 September 2026
Using BongFoods
You must provide accurate account, contact and delivery information and use the service lawfully. You are responsible for activity performed through your verified account and should not share verification codes or payment credentials.
Orders and availability
Menu items, prices, preparation times, offers and delivery availability can change. An order is accepted only after BongFoods confirms it. We may contact you if an item is unavailable, an address cannot be served or additional information is required.
Payment
Available payment methods are shown at checkout and are processed through the displayed payment provider. A payment attempt is not a confirmed order until both the payment and the BongFoods order are confirmed. Do not share a UPI PIN, card CVV or bank password with BongFoods staff or a delivery rider.
Changes, cancellation and refunds
Contact Bong Support as quickly as possible if an order needs to change. Once preparation or delivery has started, cancellation may not be possible. Any approved refund is returned through the original payment route and timing depends on the payment provider or bank.
Delivery
Delivery estimates are estimates, not guarantees. The recipient should remain reachable at the verified mobile number and provide a safe, complete address. Extra waiting, access restrictions or an unreachable recipient can delay or prevent delivery.
Accounts and privacy
Mobile, email and Google sign-in methods may be offered. How BongFoods handles personal information is explained in the Privacy Policy. We may restrict access when needed to protect customers, BongFoods or our service providers from fraud, misuse or security threats.